All domestic and international orders ship via UPS. We are a small operation but do our best to ship orders within 1-2 business days. Once your order ships, you will receive a confirmation email with tracking information. Please note that during busier periods our dispatch times may increase — if it comes to this, we appreciate your patience! If an expedited or alternative shipping method is desired, please contact hello@shopsommer.com.

We currently offer complimentary shipping on orders over $150 within the domestic contiguous US. For all other orders, the shipping cost is calculated at checkout.

International orders shipping to destinations outside of the United States ship via UPS. Please take into consideration that our pricing does not include any additional duties, taxes, or fees that may be imposed upon arrival in the destination country. If incurred, these will be the customer's responsibility and Sommer cannot be held liable for any additional duties or costs. Any international deliveries that are refused or returned will incur a 10% restocking fee that will be deducted from the refund in addition to original shipping costs.

Kindly be advised that UPS cannot deliver to PO Boxes. A physical street address is required.

Please be sure to choose a secure location for the delivery of your shipments. Sommer is not responsible for delayed, stolen, or lost packages. If an issue does arise, we encourage you to contact the shipping carrier directly as soon as possible. Deliveries that are refused or returned due to an insufficient shipping address, may be eligible for partial store credit or can be re-sent to a corrected address for the additional cost of shipping.

If your order arrives damaged or defective, please send us a note with photos within 48 hours of the delivery and we'll get you sorted.

Eligible items may be returned within 14 days of delivery for store credit or exchange. We do not offer refunds at this time. All returns must be requested, approved, and mailed back to Sommer within 14 days of delivery of your original purchase. After 14 days, all sales are final. To request a return or exchange, please email hello@shopsommer.com or reply to your order confirmation receipt.

Kindly note that gift cards, sale items, apothecary, fragrance, underwear, and special orders are considered final sale and are not eligible for returns & exchanges.

When shipping your return or exchange, items should be secured in their original packaging and in unused and undamaged condition. It is the customer's responsibility to arrange for return shipping. Should the return arrive damaged or in unsaleable condition, we will unfortunately not be able to accept the return. 

In the event that an exchange is for an item of lesser value, the customer may choose to have the difference returned in the form of store credit. The cost of shipping is non-refundable and will be deducted from the final amount.

Standard orders that have not yet shipped, may be cancelled in exchange for store credit. Simply reply to your order confirmation or email hello@shopsommer.com with your request. Please note that a nonrefundable 3% transaction fee will be deducted from the credited amount.

Accepted payment types include Visa, MasterCard, American Express, Shop Pay and PayPal.