We ship worldwide via UPS. Orders are usually dispatched within 1-2 business days, excluding holidays. Once your order ships, you will receive a confirmation email with tracking information. Please note that during busier periods our dispatch times may increase.

We offer complimentary shipping for orders of $150+ within the domestic contiguous US. For all other orders, the shipping cost is calculated at checkout. Kindly note that UPS does not ship to PO Boxes and a physical street address must be provided.

For international orders please take into consideration that our pricing does not include any additional duties, taxes, or fees that may be imposed upon arrival in the destination country. If incurred, these will be the customer's responsibility and Sommer cannot be held liable.

We offer free local pickup at our San Francisco storefront. If you select this option at checkout you will receive a confirmation email when your order is ready to be collected, usually within 1 business day.

Most items from our collection are available to rent/memo for trade related and styling purposes. Our standard memo period is up to 2 days with a 15% restocking fee due upon receipt of your return. In the case that an item(s) from your memo is purchased, the restocking fee is waived. For longer memo periods of up to 7 days, a non-refundable 25% rental fee is charged per each week of the loan period. To proceed with a rental, please email us a list of items you are interested in along with the desired dates and we will reserve the available pieces for you.

Please note that any late returns and/or returns that are not in original/salable condition will be invoiced based on the current trade price of the item(s).

If you wish to gift your purchase, we are happy to wrap your order and will include a handwritten note, free of charge. Just be sure to leave us instructions with your desired gift message at checkout. 

For those who prefer the gift of choice, we have gift cards available for purchase here. The card will be delivered digitally to email address provided during checkout. 

We make our selections with durability and daily use in mind. While many of our pieces are dishwasher safe and/or washing machine friendly, hand washing and/or air drying belongings will always further their lifetime and minimize environmental impact. If you have any questions about how to best care for your purchase, please send a note to hello@shopsommer.com.

Eligible orders may be returned within 14 days of delivery for store credit or exchange. We do not offer refunds at this time. Shipping costs are non-refundable and it is the customer's responsibility to arrange for return shipping. Eligible items must be returned in their original packaging and in unused and undamaged condition. Please ensure your items are safely repackaged; should the return arrive damaged or in unsaleable condition, we will not be able to accept your return. 

To start a return, please reply to your order confirmation email to hello@shopsommer.com. All returns must be requested, approved, and mailed back to us within 14 days of delivery of your original purchase. After 14 days, all sales are final.

Kindly note that sale items, special orders, taper candles, apothecary, and under garments are considered final sale and are not eligible for returns.

If your order has not yet shipped and you need to request a cancellation, kindly take into consideration that shipping costs and a 3% transaction fee are non-refundable and will be deducted from a refund in the form of store credit.

Please be sure to choose a secure location for the delivery of your shipments. Sommer is not responsible for delayed, stolen, or lost packages. If an issue does arise, we encourage you to contact the shipping carrier directly as soon as possible. 

If your order arrives damaged or defective, please send an email to hello@shopsommer.com with photos within 48 hours of the delivery so we can best assist you.

Accepted payment types include Visa, MasterCard, American Express, Shop Pay and PayPal.